Refund Policy — Growwly

Growwly Pro is a subscription. You can cancel it at any time, from inside the product, without asking us or explaining yourself. Cancelling stops the next charge — it does not refund a billing period that has already started.

This page explains exactly what happens when you cancel, when we will and won't issue a refund, and how to reach a human if something looks wrong on your statement. It sits alongside our Terms of Service, which governs in the event of any conflict.

Cancelling your subscription

Cancellation lives in the same place your subscription does:

Open the Growwly extension and click the gear icon to open Settings.
Under Plan, click Manage subscription. That opens Stripe's billing portal.
Cancel there. Stripe emails you a confirmation.

The same portal is where you change your card, switch between monthly and annual, and download past invoices.

What cancelling does

You keep Pro until the end of the period you have already paid for. A monthly plan cancelled on day three still runs to day thirty. Nothing is cut off early.
At the end of that period your account drops to Free. It is not closed, suspended or deleted.
Nothing is taken away from your data. Your connected channels, past audits and generated thumbnails stay where they are. Only the raised limits go.
The free plan keeps every feature. Revenue estimates, viral scores, channel audits, subscriber pills and on-page chat all still work — at the free allowances listed on our pricing page.

Refunds

Fees already paid are non-refundable, and partial billing periods are not prorated, except where the law of your country requires otherwise. We do not charge for the time you keep using — we keep serving you for the time you have charged for.

That said, a wrong charge is not a refund question, it is a mistake, and we will correct it. Email support@growwly.co if:

You were charged twice for the same period.
You were charged after cancelling.
You do not recognise a Growwly charge on your statement.
A payment went through for an account you never used.

Write "Billing" in the subject line and include the email address on the account. A human reads it.

Your statutory rights

Nothing on this page limits rights you have under mandatory consumer protection law where you live — including any statutory right of withdrawal for consumers in the United Kingdom, the European Economic Area, and other jurisdictions that grant one. Where such a right applies, it takes precedence over the paragraphs above.

Failed payments

If a renewal fails, Stripe retries it and emails you. If it keeps failing, your account moves to Free until the payment succeeds. You are not billed for the period you spent on Free, and updating your card in the billing portal picks things back up.

A declined card is between you and your bank — we never see the reason, and neither retrying nor emailing us changes the outcome.

Free tools and free accounts

Growwly's free tools — Roast My Channel, Revenue Estimator, Competitor Gap Report, Channel Audit and Thumbnail Downloader — cost nothing and never take a payment method. There is nothing to refund and nothing to cancel. This page applies only to paid Growwly Pro subscriptions.

Payments and subscription terms

Payments are processed by Stripe, and your use of checkout is subject to Stripe's own terms. Card details go to Stripe directly — they are never sent to, stored by, or seen by Growwly.
Subscriptions renew automatically at the interval you chose, until you cancel.
Prices are shown in USD. Your bank may apply its own conversion or foreign transaction fee, which is outside our control and not refundable by us.
We may change our pricing, plans, features and payment terms. Price changes come with at least 30 days' notice, as set out in Terms of Service §5.3.

Contact us

For anything on this page, contact us at:

One Dollar Code, Inc. Website: https://growwly.co Email: support@growwly.co Address: 8 The Green, #12820, Dover, DE 19901, US