Support
Email us
Email is the fastest way to reach us, and the only channel where we can look up your account.
- General support & bug reports: support@growwly.co
- Billing, invoices & refunds: support@growwly.co — put "Billing" in the subject line.
- Privacy, data access & deletion requests: privacy@growwly.co
We answer support email Monday to Friday, 9:00–18:00 IST, and aim to reply within one to two business days. Account-critical issues (billing failures, lost access, broken YouTube connection) are prioritised.
Phone
We don't run a phone support line yet — with a team this small, email gets you a real, considered answer faster than a callback would. If a call is genuinely the best way to resolve your issue, email support@growwly.co and we'll schedule one.
Postal address
One Dollar Code, Inc.
8 The Green, #12820
Dover, DE 19901
United States
Please don't post support requests — mail is for legal and administrative correspondence only.
Before you write in
These come up most often, and you can usually fix them faster than we can:
- Your YouTube channel won't connect or shows stale data. Disconnect and reconnect the channel from Settings. If Google previously denied a permission, revoke Growwly's access on your Google Account permissions page first, then connect again.
- The browser extension isn't picking anything up. Make sure it's enabled, you're signed in to Growwly in the same browser, and you're on a
youtube.compage. Reload the tab after enabling it. - A free tool returned nothing for your channel. Very new or very small channels sometimes have too little public data for the estimate to be meaningful. Try again after a few more uploads.
- Numbers look off. Revenue and RPM figures are estimates built from public data, not YouTube's reported earnings. They're for comparison, not accounting.
Still stuck? Email us with your account email, the channel handle, and a screenshot if you have one — it usually saves a round trip.
Other things
- Feature requests & feedback: send them to support@growwly.co. We read all of them.
- Security issues: report vulnerabilities to security@growwly.co. Please don't disclose publicly until we've had a chance to fix it.
- Legal: see our Terms of Service and Privacy Policy.